Graham Miranda
Hasselfelder Str. 23
38889 Blankenburg (Harz), Germany
E-Mail: [email protected]
Telefon: +49 15678 397267
Last Updated: November 12, 2025
1. Right of Withdrawal for Consumers
Consumers have the right to withdraw from contracts under the conditions described in this notice.
Right of Withdrawal in Distance Contracts
Right of withdrawal for distance contracts pursuant to § 355 BGB, § 312g BGB and Art. 246a EGBGB:
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is 14 days from the day you conclude the contract, or for services from the day of contract conclusion.
2. Withdrawal Periods
Calculation of the Withdrawal Period
Start of the Withdrawal Period:
For Goods (physical products):
- The day you or a third party designated by you (not the carrier) takes possession of the goods
For Services:
- The day of contract conclusion
For Digital Content:
- The day of contract conclusion
End of the Withdrawal Period
The period ends on the 14th day after the time mentioned above.
If the last day of the period falls on a Saturday, Sunday, or a public holiday in the member state where you reside, the period is extended until the end of the next business day.
3. Exceptions to the Right of Withdrawal
The right of withdrawal does not exist for the following contracts:
Dienstleistungen
The right of withdrawal expires prematurely for services if the trader has completely performed the service and has only begun the performance after the consumer has expressly consented and has been informed that the consumer loses the right of withdrawal upon consent.
Digital Content
For digital content not supplied on a physical data carrier, there is no right of withdrawal if:
- The trader has begun execution of the contract with the express consent of the consumer
- The consumer has explicitly confirmed that they lose the right of withdrawal by beginning execution
Hosting and Continued Services
Ongoing services such as hosting, domain management, or cloud services cannot be withdrawn once the service has begun.
Special Types of Services
No right of withdrawal exists for:
- Measures required immediately after contract conclusion
- Consulting services already partially provided
- IT security measures already performed
4. How to Exercise Your Right of Withdrawal
Conditions for Withdrawal
To exercise your right of withdrawal, you must send us an unambiguous statement of your decision to withdraw from this contract.
The statement must be a clear and unambiguous declaration of intent to withdraw from the contract.
Withdrawal Form
To exercise your right of withdrawal, you can use the following sample withdrawal form:
5. Model Withdrawal Form
Template for Withdrawal
To: Graham Miranda, Hasselfelder Str. 23, 38889 Blankenburg (Harz),
Germany, [email protected]
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the
purchase of the following goods (*)/the provision of the following service (*):
Date of Order: [Date]
Order Number: [Number]
Name of Consumer:
Address of Consumer:
Signature of Consumer (only for communication on paper):
Date: [Date]
(*) Delete as applicable
6. Notification of Withdrawal
How to Contact Us
You can notify your withdrawal in the following ways:
By Email:
By Mail:
- Graham Miranda
- Hasselfelder Str. 23
- 38889 Blankenburg (Harz)
- Deutschland
By Phone:
- +49 15678 397267
Via Contact Form:
Proof of Withdrawal
We recommend submitting your withdrawal in writing and keeping proof of when it was received.
For email withdrawals, use read receipt confirmation. For mail, we recommend sending via registered mail with proof of receipt.
7. Return of Goods
Return Policy for Goods
If you have ordered goods, they must be returned immediately and no later than 14 days after transmitting your withdrawal notice to the following address:
Graham Miranda
Hasselfelder Str. 23
38889 Blankenburg (Harz)
Deutschland
The cost of return is borne by the consumer.
8. Consequences of Withdrawal
Upon Successful Exercise of the Right of Withdrawal
If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a different type of delivery than the offered, most economical standard delivery).
The refund will be made using the same method of payment you used for the original payment, and in any case without incurring any costs to you.
Refund Deadlines
We will effect the refund without undue delay and in any case within 14 days from the day on which we receive notification of your withdrawal from this contract.
However, we may withhold the refund until we have received the goods back or you have supplied evidence that you have returned the goods, whichever is the earlier.
9. Compensation for Damages
Compensation for Damage to Goods
If you have damaged the goods or damaged them more than is necessary to establish the condition, properties, and functioning of the goods, we may demand compensation for the loss in value.
This does not apply if we have not informed you of your right of withdrawal in accordance with Section 1 paragraphs 1 and 2 of this notice.
Transport Costs
If you can only return the goods by shipment and the insurer or repair shop does not cover transport costs, you must bear the transport costs.
10. Special Features for Services
Withdrawal from Services
For services, the following applies:
If you have expressly informed us that we should begin providing the service before the end of the withdrawal period, and you have simultaneously waived your right of withdrawal, you must pay for the services already provided.
This is a reasonable remuneration corresponding to the scope of services already provided up to notification of your withdrawal.
11. Special Features for Digital Content
Digital Content and Right of Withdrawal
For digital content (such as software, e-books, or online services), the following applies:
The right of withdrawal expires if you have expressly consented and confirmed that you lose the right of withdrawal by beginning execution.
In this case, you must pay for the use.
12. Special Features for Online Customers
For Online Purchases via this Website
Withdrawal Periods:
- 14 days from contract conclusion or receipt of goods
Withdrawal Form:
- Online withdrawal form on this website or via email
Return:
- Return at customer’s expense, unless otherwise agreed
Return Address:
- Graham Miranda, Hasselfelder Str. 23, 38889 Blankenburg (Harz)
13. Online Withdrawal Form
Digital Withdrawal Form
This website provides an online withdrawal form:
URL: https://www.grahammiranda.com/withdrawal/
Alternatively, you can send an email to [email protected].
14. Burden of Proof
Evidence of Withdrawal
You must prove that you submitted your withdrawal in a timely manner.
This is done by:
- Shipping tracking (for postal mail)
- Email confirmation (for email)
- Read receipt (for email)
15. Special Features for Contracts with Businesses
Businesses and Right of Withdrawal
This right of withdrawal applies only to consumers within the meaning of BGB (natural persons who conclude a contract that does not relate to their commercial or professional activity).
Businesses do not have a right of withdrawal.
16. Insurance and Warranty
Zusätzliche Informationen
This withdrawal notice does not affect any warranty obligations or insurance coverage.
Separate warranty terms may provide additional rights.
17. Important Notes
Key Information
- Observe Deadlines: The withdrawal period must be strictly observed
- Written Declaration: A written statement is recommended
- Return: Send the goods via tracked shipping
- Costs: Shipping costs are generally borne by the customer
18. Contact
For questions regarding this withdrawal notice:
Graham Miranda
Hasselfelder Str. 23
38889 Blankenburg (Harz)
Deutschland
Telefon: +49 15678 397267
E-Mail: [email protected]
19. Legal Sources
This withdrawal notice is based on:
- § 355 German Civil Code (BGB)
- § 312g BGB (Right of withdrawal for distance contracts)
- Art. 246a Introductory Act to the BGB (EGBGB)
- Consumer Rights Directive (2011/83/EU)
This withdrawal notice was created in compliance with current German consumer protection laws.
Last Updated: November 12, 2025